Frequently Asked Questions

Frequently Asked Questions

Find quick answers to common questions about our membership and services.

What is included in my membership?
All memberships include a professional business address, mail receipt, mail notifications, and scheduled mail pickup. Higher-tier plans include package handling, scanning, forwarding, priority support, and member discounts.
How do I get notified when mail arrives?
You will receive an email notification as soon as your mail or package is received and logged at our facility. Notifications are sent the same business day.
Can I pick up my mail?
Yes! You can pick up your mail and packages during our business hours: Monday to Friday, 9:00 AM – 5:00 PM. Please bring valid photo ID on your first visit.
Do you accept packages?
Yes, we accept packages from all major carriers including Canada Post, UPS, FedEx, and Purolator. Package handling is included in the Business Plus and Growth Member plans.
Do you offer mail scanning or forwarding?
Yes. Mail scanning is available on Business Plus (10 scans/month) and Growth Member (20 scans/month) plans. Mail forwarding is also available with page limits depending on your plan.
How does mail forwarding work?
We consolidate your mail and forward it to your preferred address on a schedule you choose. Forwarding costs (postage) are billed separately. Business Plus includes up to 50 pages/month and Growth Member includes up to 100 pages/month.
Can I upgrade or downgrade my plan?
Absolutely. All plans are month-to-month with no long-term contracts. You can upgrade or downgrade at any time and changes take effect on your next billing cycle.
What identification is required?
To register, you will need a valid government-issued photo ID and your business registration number (optional but recommended). This is required to comply with Canada Post regulations for business address services.
Where is M2M Business Hub located?
We are located at 570, 85 Inspire Road, Brampton, Ontario, L6R 3X9. We are open Monday to Friday, 9:00 AM – 5:00 PM.

Still have questions? We’re happy to help.

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